FAQ

How do I get my tickets? How do I get my tickets?
What type of tickets do you sell? What type of tickets do you sell?
What does it mean that my tickets are on request? What does it mean that my tickets are on request?
Are your prices incl. fees? Are your prices incl. fees?
Can I cancel, return or refund tickets, if I cannot use them? Can I cancel, return or refund tickets, if I cannot use them?

How do I get my tickets?

When your booking is confirmed and paid, we will straight away send you a voucher/e-ticket as a PDF document to your e-mail address. You need to print this PDF voucher/e-ticket, and bring a copy to the race destination. On your PDF voucher/e-ticket, it will clearly be stated if your tickets will be delivered to your hotel, will be send to your shipping address / home address by courier or the tickets need to be collected at the race track. All information you need will be printed on the PDF voucher/e-ticket.
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What type of tickets do you sell?

We sell tickets ONLY valid for the F1 race, typically on Sunday, or tickets also valid for qualifying and training typically on Friday and Saturday. Which tickets are available for which race depend on the race, and can vitiate throughout the season!
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What does it mean that my tickets are on request?

For some of the races the tickets are on request. In these cases it can take until the next working day to get your reservation confirmed or declined. If your reservation is confirmed, payment will be finalized and your booking confirmation and e-tickets/vouchers will be sent to your e-mail address. If your booking is declined, we will inform you as soon as possible, and no payment will be processed.
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Are your prices incl. fees?

Yes, the price you pay here is INCL. booking fee to the track, our agent and us. These booking fees mean there can be a significant difference between the price you pay here, and the price printed on the tickets you get for the race. Price will often increase as closer you get to the date of the race! The booking fees also cover delivery and selling fee to the track, our agent and us. It is important you are aware of these fees BEFORE you complete your purchase, and do you have any questions regarding these fees, please contact us BEFORE you complete your booking, as we very seldom can do anything to help you after your booking is completed!
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Can I cancel, return or refund tickets, if I cannot use them?

Paid and confirmed tickets cannot be cancelled, refunded or exchanged. Neither the track nor our agent accept any kind of cancelation! If you cannot use your tickets, you are welcome to hand them over to friends etc., but we cannot help you at all, so sorry.
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Ticmate
(855) 325-0977 (855) 325-0977 E-mail E-mail


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